Life In The Regions

Posted on Posted in Case Studies

Yes there is life beyond the Nepean River.  We know that because we receive a number of inquiries for POS and Cash Register solutions from the area.  We also understand the difficulties in providing solutions to the “regions”.

Our recent experience with the LEURA GOURMET CAFE/DELI  in Leura NSW in Katoomba region, may provide some insight to the problem and the solution.

Illawarra Region of New South Wales

The inquiry came from an association we had with the owners long ago in a different business.  For us, we knew the inquiry was genuine and the decision needed to be made whether to await the opportunity for the owner to visit us, or take the initiative and visit them, we chose the latter and were able to assess the requirements first hand, provide a “hands on” demonstration, and provide a quotation that took into account the remote location and keep the time element to a minimum whilst ensuring that support could be given over the phone without the need for costly support contracts or expensive site visits.

Catho Pub - Catherine Hill Bay NSW
Catho Pub – Catherine Hill Bay NSW
Photo from: www.australiantraveller.com

It was interesting to find that the cafe manager was a person whom we serviced in Mudgee and whom was let down by a large Sydney based provider over 5 years ago.  It only came to our notice during discussions as we presented our solution. Small world, isn’t it!


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