Return Policy

All products offered by Sydney Cash Registers come with the standard ONE YEAR warranty. We also offer ONE YEAR REPLACEMENT warranty on select models.

Safety Warning

  • Please ensure that all electrical work is performed by a qualified electrician.
  • Cash Drawers must have proper Earth connection otherwise they may damage your device or malfunction. 

My Register Stopped Working, What Should I Do?

In case your cash register or POS system stops working as it was first delivered, CONTACT US BEFORE you do anything. Warranty will be void if the warranty seal is broken or unauthorized personnel open and alter the electronic cash register and POS. This also applies to any peripherals that that are included in the original invoice. Let our support team know of the situation and they will guide you along.

Simply contact our Support team for advice and assistance (see below).

I Received a Faulty System in the Mail

If the cash register or POS system and their accessories are damaged or faulty upon receipt Sydney Cash Registers will provide customers with either a replacement or a full refund in accordance with the Competition and Consumer Act 2010.

You MUST contact us before you return the item(s). DO NOT RETURN ANY ITEMS WITHOUT PRIOR CONFIRMATION AND COMPLETION OF THE RETURN MERCHANDISE FORM (CLICK HERE TO DOWNLOAD THE FORM).

 How Does Your Return Policy Work?

For customers who wish to return their cash register/POS or peripherals for either an alternate set or a refund, we require them to complete an RMA and send it to: support@sydcash.com.
Once we have received the email we will advise the customer how they may go about returning the item(s) or related products. All returns must be posted in the original packing so please retain when you receive the goods.

SHIP TO:

SYDNEY CASH REGISTERS
34 SURREY STREET, MARRICKVILLE NSW 2204

Please advise dispatch details by email so we are aware the goods are in transit

Upon receipt of the item(s) or related products we will assess and advise that all is in order and ship a replacement item or provide a refund as agreed in the RMA.

Do I Have to Pay For The Postage of My Return?

Yes, the customer is responsible for postage costs. Please ensure that your package has a tracking number attached to them, as we are not responsible for lost items.

How Long Do Refunds Take To Be Processed?

We will provide customers with a FULL refund once we have received ALL the item(s) in their original packaging. The refund will be made into either your PayPal or Credit Card and on average it takes 2-3 business working days for credit cards and is instant when paid into PayPal.

Contacts

You can contact us via email: support@sydcash.com or phone: (02) 9716 8660.